Mark Zuckerberg Refuses to Admit How Facebook Works
bloomberg.com
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That's a pretty disingenuous way to phrase Zuckerberg's response to a question of whether Facebook uses cookie tracking for logged-out users. Which of course it does, and it's of course used for security purposes; one has to be able to unify sessions from people with multiple accounts to do the most basic of bad-actor tracking against the most basic of attack scenarios.
Even among the few who do take steps, the majority misunderstand what they're even achieving, in a "I use incognito mode so the NSA can't track me" kind of way.
The even bigger problem, is that they shouldn't have to do anything to begin with, because these practices shouldn't be allowed in the first place. Governmental and societal complacency has allowed massive corporations to turn the internet into a largely adversarial entity for users. Use of the internet has become just easy enough to allow unsophisticated users to become a danger to themselves due to lack of understanding of what the simplified high level actions they take are actually doing underneath it all.
Much of the time, these people are running apps which they don't understand to be connecting to the internet at all. The average grandparent isn't going to understand that the "free" solitaire game they installed is slurping down their contact list and call/SMS history.
To a larger approximation: if a third-party chooses to share their information on your browsing habits with Facebook, that's not something you can control. But it's probably a much rarer, much smaller attack surface.
That's why it's called a shadow profile.
https://files.consumerfinance.gov/f/201604_cfpb_list-of-cons...
... but I think you answered the relevant question, which is that you consider opt-in to having your behavior tracked (even when that behavior interacts with third parties, e.g. visiting someone's website or buying a product from someone's company) morally key. I think the CFPB document I linked above indicates that this is not a universally-accepted principle.
That is incorrect. Credit agencies create shadow profiles too, they call them 'thin files'. I have had to code around those situations.
Like Facebook they suck-up every scrap of data they can get from their sources. They absolutely do not throw away any of it just because you don't have a credit card ( else they'd omit half of Europe ).
Using data about a user with their consent seems perfectly fine. The fiction where this consent can be granted in perpetuity is not.
Not only that, but I think there is considerable trouble in interpreting consent when users cannot demonstrate or articulate a thorough understanding of exactly what such consent and data usage entails.
Though I'd guess for people who don't follow any of this close (like the vast majority of people) hearing "this will make you safe" probably works quite well, and that's why he's told to say these things.
1. https://www.dailydot.com/news/facebook-shadow-profiles-priva...
The question was, does Facebook collect data on non-users?
What that means is, if I have not signed up for facebook, are you tracking my behavior anyway through the like button and other methods?
When that occurs, FB has some limited ability to get information on your browsing habits based on what that like-button JS is allowed to see of your current session (which given browser fingerprinting techniques, can be enough to unify your behavior with high probability across multiple disparate "blips" of signal).
Except it wasn't a response to a "to a question of whether Facebook uses cookie tracking for logged-out users." It was a response to the question of:
"Facebook has detailed profiles on people who have never signed up for facebook, yes or no?"
See the video here:
https://mashable.com/2018/04/11/zuckerberg-testimony-shadow-...
I have zero expertise in this field but my intuition is that Facebook runs on an incredibly sensitive business model. Like an animal specialised to a specific biome. Adjust the conditions a bit and it might perish in a few generations. Meaningful legislative change to data collection or advertising laws might out them at risk.
Yet you seem to be saying that Zuckerberg is trying to hide his business model to protect it from legislators. Doesn't that make the word "admit" appropriate? What other word would you use for something someone doesn't want to say during a hearing?
If admit is the wrong word to use here, what do you think the right word should be?
Whilst I suspect this probably wasn't exactly what Marx meant when he said that Capitalism inevitably sews the seeds of its own destruction... combine it with a political system funded predominantly by private money, and I guess the only thing saving the US at the moment is that the oil price is so low.
"My reality was post-apocalyptic and it wasn't this fucked up" Penny Adiyodi, The Magicians.
I think the whole point of this is to raise awareness about of the scope of Facebook's data collection-- It's unfathomably enormous.
If more average people had a better understanding of what Facebook was tracking, they'd be outraged. Zuckerberg's goal in this was to keep the wool pulled over their eyes. That's why he kept conflating post-visibility settings with privacy / tracking settings.
Interesting. That's pretty clever, which gives me confidence that's exactly what he was doing.
Which I'm sure is acurate, that's how advertising targeting normally works.
Some years ago I read an essay about how the words we have limit the kind of phenomena we think about. I think the example at the time was about piracy and "stealing". Before computers existed it was impossible to make exact copies of something at zero cost. Therefore, stealing was morally wrong because if you take one of something, the person you took it from will have one less of that something. With computers the situation is less obvious. If you make a copy of something (say a movie) A) you're not really taking one copy of a movie from them; instead you created a copy of a movie for yourself, B) it's not clear that you're damaging their revenues either, as not all people who make copies of movies would've bought the movies in the absense of the possibility of making copies. Probably a more acurate picture is something in the middle, but the point here was that anti-piracy lobbies knowingly conflated "making copies" with "stealing". We entered the computer era without a morally charged word to describe an activity that used to be impossible, and instead they used one that misrepresents the new situation of things.
I think when it comes to privacy we're in a similar situation. Pre-computers, "privacy" meant that (phrase A) "people won't know attributes of you", and that is absolutely equivalent to (phrase B) "people (in this case advertisers) aren't able to take actions that depend on attributes of you". Post-computers the two phrases are not equivalent: Facebook didn't tell advertisers attributes of you, but it gave them the possibility to make decisions which depend on attributes of you. Conveniently, Facebook understands privacy to mean the former. I suspect the reason for why Facebook got away with it for so long is that we don't have two words that differenciate between the two phrases. We need to once and for all decide if we want the word "privacy" to mean phrase A, phrase B, or phrase A AND phrase B.
To be absolutely clear, I'm not saying "advertisers can only target you, they aren't being given your data, and therefore all is good". The only thing I'm saying is that the word "privacy" is lacking in a post-computers world.
I know this wasn't your main point, but I think it's worth rethinking the basis of your (or possibly, just this essay's) view on copyright.
A "copyright" is so named because it is precisely the right to prevent other people from making copies. When it originated (in the 1700s), its goal was to prevent the copying of books, even though copying--then and now--did not deprive the owner of their own access to the work.
What has changed is not the invention of a new fundamental concept (making a thing like another thing), but the ease with which this can be done by the unscrupulous. If you really liked a poem in 1720, wanted to be able to read it, but didn't want to buy a copy, you could get it by copying it word-for-word from someone else's version. The effect on the author was no different from copying a friend's MP3 file. The only difference is it feels like "a smaller act," so it can't be "a big deal."
I mean, if FB would sell a service "show an ad to 10000 people born on 13th April 1998", and then doing so is perfectly compatible with keeping birthdays private as long as they don't tell the advertiser which people got shown that ad. A setting marked "only me" can be reasonably used to affect content that's shown only to you, e.g. targeted ads - assuming that you know your birthdate and relationship status, nothing that's shown to you is a privacy issue as long as no information is given to others. Such ad-targeting may be unwanted and intrusive, but that's not disclosing any private information. The upcoming EU GDPR law would likely require your consent for such usage of private data, though.
I felt violated. I don't care what tools Facebook used to make sure my PII wasn't given to a third party, that was personal data. It was data I explicitly marked as "nobody's business" but they used it invasively. Their long-form response was summarized "so what? We probably knew you broke up without telling us anyway"
I think for so long people ignored the impact of what they did with their data. Facebook isn't your doctor or your lawyer. Facebook make cash out of targeted ads, it's their business models, they WILL use the data you gave them to target you with ads.
Technical people on the other hand who get into details and try to work out what and how FB is collecting data consistently under estimate FB and so get outraged.
But from my experience interacting with non-technical people, your first paragraph is completely wrong. At least from my experience, most people DON'T think "facebook knows everything".
As the overlap in the Venn diagram of "people who give a crap" and "people who understand what FB actually is" inevitably gets larger I have no doubt that we'll reach a pitchforks-and-torches tipping point.
By getting up in front of Congress and stonewalling (or outright lying) he's jammed his public perception over towards the "Martin Shkreli" zone.
Indeed and if Congress had bothered to bring in some subject matter experts they would have been able to him out on these disingenuous answers and deceitful statements.
I'm sure Zuckerberg believes he may have won here but I think he lost in the court of public opinion. I think his testimony did him a lot of damage as it shows just how disingenuous and dishonest he really is.
I hope a lot of FB employees were able to tune in to these hearing so they could see their leader for who and what he really is. His scripted and willfully misleading testimony was fundamentally no different than the big banking or big pharmaceutical CEOs that get called to Washington during a crisis.
I highly doubt this. If the court of public opinion is an average of general public sentiment, my hunch is the probability a vast majority of the public paid any attention at all—and understood enough to see through the cleverly scripted and misleading answers—is far closer to 0 than 1.
No as per my actual comment - those are but three off the top of my head. The same sentiments have been echoed in many many more outlets since Wednesday.
My big takeaway is that we need more engineers in congress.
I'm going to send some letters to my Senators and Representative asking them to work closely with the EFF, EPIC, etc. to formulate any regulation on this, rather than Facebook itself.
This means that you have people who have never taken Econ 101 setting fiscal policy, who don't understand technology trying to regulate tech companies, etc.
I'm not sure what the solution here is, but I think we're asking for trouble when our elected representatives lack a basic comprehension of the domains in which they legislate.
Carl Sagan
EDIT: I should clarify that I mean the attorneys I've worked with are smart enough and motivated enough to learn about technical / engineering issues, despite not being engineers.
The solution is obvious, stop tracking and building profiles on internet users who don't agree with FB terms or are not actively accessing the FB site.
1. When he says he doesn't know, he actually knows.
2. When he says he knows, and that the answer is "more AI," he doesn't actually know.
I don't think we have reason to believe the CEO is deeply familiar with all the strategies FB uses for session unification and user tracking. It's a fast-moving field with a lot of technical detail that a CEO doesn't actually need to keep day-to-day tabs on.
3) Run down the 4 minute clock each representative had to ask questions by talking as much as possible so as to avoid a meaningful exchange.
Representative Marsha Blackburn was the only one that actually called him out on this BS:
BLACKBURN: And where does privacy rank as a corporate value for Facebook?
ZUCKERBERG: Congresswoman, giving people control of their information and how they want to set their privacy is foundational to the whole service. It's not just a — kind of an add-on feature, something we have to...
BLACKBURN: Okay.
ZUCKERBERG: ... comply with.
BLACKBURN: Well...
ZUCKERBERG: The reality is, if you have a photo — if you just think about this in your day-to-day life...
BLACKBURN: No, I can't let you filibuster right now.
[1] https://www.washingtonpost.com/news/the-switch/wp/2018/04/11...
I used to say to our audiences: "It is difficult to get a man to understand something, when his salary depends upon his not understanding it!"
-Upton Sinclair
He's covering up. He has an history of doing that.
Zuckerberg is going to lose his shit when he sees what his Digital Ads team has done behind his back. Facebook is brazen about being a grossly invasive advertising company, just not when they're talking to their users. [1]
[1] https://www.facebook.com/business/a/performance-marketing-st...
Did he really claim outright to not know what they are? Anyone have that quote from the testimony?
What's the source of this information?
If I was a senator, I would have asked these two questions:
When I look at a product in an onlineshop like Amazon, afterwards I see adverts for this product on Facebook. How does this work?
When I visit a physical store, afterwards I see adverts for this store on Facebook. Even on my desktop computer. Even though I don't have any facebook apps on my phone. How does this work?
If he lies and says he don't know, from then on he would be at the mercy of many employees at FB whith whom he has talked about this type of data collection and sharing.
Source: http://www.businessinsider.com/mark-zuckerberg-will-not-be-u...
More info on "under oath": https://www.cnn.com/2017/07/24/politics/penalty-for-lying-to...
2. If you don't have Facebook app on your phone or if you did not open your Facebook app when you are in store, you won't see ads for that store. Unless you have a loyalty program with the store or the store decides to target advertise you based on your payment info, etc. In any case, it is the physical store that shares those information.
2: I don't have a FB app nor do I use FB on my phone. But I see ads related to the places I went to. So the flow of information must be via other channels. One part is probably Google (I use Android).
If he describes in granular detail how user profiling and ad serving works on Facebook, then Facebook is going to take the hit on practices that are basically industry standards. If he obfuscates, and focuses on FB controls then he seems like a liar.
If he explained how ad-tech works across the internet then it would look like whataboutism and him invoking the bandwagon fallacy.
At the end of the day it seems like someone/some company is eventually going to take the fall for the whole ad-tech industry and cause major reform - is Facebook the one who's going to take the arrow?
Politician clue-ness on the issue also doesn't help.
This sort of information gathering is necessary for DDoS/Spam/Fraud prevention and so on. I'm not saying I trust Zuckerberg wasn't hiding something else, but also I understand why he didn't want to publicly comment on the heuristics they use to combat attackers.
Although at this point I don't know why Zuckerberg would be obfuscating if they really have detailed advertising profiles on logged-out users. (What would said advertising profiles be used for? Selling them to other advertisers?)
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It's important to blame the right party here - pubmatic doesn't have a relationship with you and taboola doesn't have a relationship with you - it's Bloomberg that is sending your usage data to them. The same is true when Facebook or Google pixels are loaded (I'm sure they are there) - they are not tracking you directly, the publishers that are loading those pixels are sharing your browsing information with them. The media companies, that are manufacturing lots of faux outrage of how the internet works, largely because they mistakenly believe that if not for large tech companies, they'd make more money, which is unlikely to be true, are not only complicit here, but they are far worse about their blatant misuse of user data.So however you feel about Facebook or Google or whoever happens to be on the hot seat at the moment, this is just how the internet works today and says more about the advertising ecosystem at large. The data collection also includes offline entities that are selling or at least "sharing" purchase data, gym check-in data, and so on. It's also important to realize that trying to stop this through regulations likely kills smaller publishers that cannot directly monetize their inventory with advertisers (because they are too small and cannot prove their trustworthiness) while benefiting larger entities that advertisers can reach directly. Google and Facebook don't need to load all these third-party JS because they can sell directly to advertisers. Google also happens to be an ad-tech intermediary but they don't need to be.
So be careful what you wish for here - while some of these privacy regulations are, in spirit, the right path forward but the articles currently bashing Facebook largely come from writers whose salaries are paid for by selling user data without affirmative consent to anyone who's willing to pay. It's likely that the publishing world won't be able to support the same number of writers once of some of the ad-tech data pipelines are broken. It's also likely that lots of people here and elsewhere who are currently complaining about privacy are likely complicit in many ways. Salesforce? It's a tracking tool where a lot of this sensitive data ends up. Oracle? Same (through their marketing cloud). Verizon? It's also an ad-tech vendor. Random Fortune 500? They are probably both selling/sharing whatever user data while their marketing teams are busy acquiring data for their campaigns. Small technology consulting firm? If you deal with lots of data, at least some of the data you're dealing was harvested this way.
Hell, I've been a Facebook app developer. I'm deeply familiar with the breadth and depth of information Facebook allowed an app to harvest ca. 2008 or so.
I still use FB multiple times a day because I don't care about my privacy vis-a-vis the things I post there and that my friends post there.
Facebook users signed up for a free service that allows them to communicate with other people in an enjoyable manner. Facebook even went so far as to make it so enjoyable it's addictive. Free online crack. Facebook users, you're having your fun.
What would you expect Facebook to do to finance all this? They're selling the shit out of you. They sell you sideways to Sunday, then sell your Mom, too.
Why would you be upset, or even surprised? Facebook should be able to do whatever they want with your data if you're gullible enough to use their free service.
Your point also does nothing to address the surveillance that Faceboot performs on people without accounts, or data they glean from sources other than explicit Faceboot usage.
I do not have a Facebook account, and yet my friends and family members have been prompted to tag photos of me with my name.
I did not sign up for a free service. I am not a Facebook user, I'm not "having my fun." And yet Facebook has collected enough of a profile on me to recognize my face in photos and know who my friends and family are.
Online tracking is basically the same thing.
In most (or all?) states, PIs are licensed and also have limitations on what they're allowed to do. There is currently no license for Facebook, nor any limits that they recognize.