Proposed NYC legislation would give employees right to ignore after-work email
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Employees were always allowed to ignore after work email, but their bosses most likely would not have promoted them vs someone who responds on weekends.
As a CEO, I try to set a good example by not sending email after hours. I try not to reply to emails after hours, to make sure everyone knows that it's ok to not work after hours. Sometimes if I'm working on the weekend, I'll save the emails in drafts and send them out Monday morning, because while it's ok for me to work on my company on the weekends, I want to make sure my employees know that they are allowed to have a life too.
The only way you'll fix this on a large scale is by forcing that top down approach.
That being said, I'm not a huge fan of even more regulations, but I do see why they're sometimes necessary.
I've had both kinds of employees, and I'm happy to facilitate their unusual work hours. The employee with young kids would often leave in the afternoon, and I was totally OK with that. His wife was a doctor and did not have flexible hours. He took the kids to soccer games. And he was the most awesome employee I’ve ever had the honor of managing.
Also, there's the argument that by implicitly encouraging out of hours work you may unknowingly be creating an expectation to some observers.
This is important to consider in matters of law, because it’s a disability and must be accommodated. E.g. if they’re in a managerial position.
Unless we’re suggesting narcoleptics may not email anyone outside of 9-5. Which leads to the situation you pointed out.
In an actual emergency email is a terrible communication medium, thus no email should ever be of a time critical nature.
If it's not a critical emergency, then it doesn't really matter if someone sends an email to another employee at 3AM because the recipient will just get to it whenever they come in to work the next day. There's plenty of instances where people may send emails to each outside of the standard 9AM-5PM working hours: traveling, in a different timezone, a shift-work schedule, the person is a night owl or very early riser and they like to work when they are most productive. I think people just need to accept and anticipate some lag time between communications when they send after hours email. Unless something is super important (which should be rare), there's really no need to expect someone to answer immediately, and the recipient doesn't need to feel compelled to answer immediately either. Even managers don't work 24 hours/day and sleep too. If they are being a hard-ass about always replying in a timely manner, then just email them at an inconvenient time for them to respond as a lesson.
It’s hard to imagine sama saving emails in drafts solely for image rather than being responsive immediately.
What if a law forced him to?
I don't think it is reasonable to craft a law saying you cannot communicate with your employees after hours. I do think it is reasonable to update the overtime exemption rules to allow for reasonable "time off" and that after-hour emails need to be compensated somehow, if the reading and responding to that email is required as part of your job. EDIT: And such regulation should also require disclosing to the employee that they are not required to read and respond to emails if they are not being so compensated.
I am also an executive, but definitely not to the level of your profile.
Configure your SMTP server so that any email sent after 8pm is only sent to the other party at 7am; with a similar rule during weekend. [I am not sure how to perform this in practice with common SMTP servers, but there is not technological barrier here]
So employees can still "get work done" after hours, but they don't receive new tasks. In case of emergency, use the phone.
NYState could implement this in law. Emails sent at night to employees that are off-duty (i.e., not explicitly paid for night hours) should be blocked until the next morning. Much easier to implement than GDPR :)
The whole issue comes from an implicit expectation that employees read their email after hours because (1) they are likely awake until 11pm-12pm and (2) they always carry their smartphones with email capabilities (3) the task has to be done before the next morning.
At 7am, employees are asleep so hopefully this implicit expectation of reading ones email will not transform into morning tyranny. Also, if the emails are received at 7am or 8am, the sender cannot expect the task to be completed before the morning but morning is already here. So managers will organize accordingly and stop feeling that it's OK to send tasks at 10pm to be completed by the morning.
If you want a law with teeth, prohibit employers from emailing workers outside of work hours. As written, you won't be fired for not reading email, but you will be fired when you appear much less productive to your employer than those who do read their emails outside of work.
On the other hand, as a tech worker, I've had good success with simply refusing to reply to emails or slack outside of work hours. The root of this problem is not that it's illegal to ask you to read your email outside of work, it's that folks love to feel important and aren't willing to set down their email. This law strikes me as excessive regulation that doesn't achieve a useful goal.
If someone in SF sends an email at 4pm to a coworker in NY and it arrives at 7pm local, would that be a violation?
What about our India office emailing me during their normal work hours, but it's 9pm local?
Ok, overseas sites are exempt. What happens when my boss is visiting there (monthly occurrence) and sends me an email during local work hours? He's a US worker sending email out side of "standard business hours".
Automatic system emails? We have tons of reminders that get sent off overnight due to automated maintenance tasks. Do we have to spool those up until morning?
Many of our production sites run 3 shifts. What happens when a plant manager emails me from the start of his shift at midnight?
As soon as you start carving out all sorts of exemptions for these totally standard edge cases (and many more I could come up with if I spent more than 2 minutes on it), the whole law is pointless.
This seems needlessly punitive for the same results. My boss works much later hours than me and I don't really see a point in forcing them to send me emails from the night before at 9AM when there'd be no penalty for me not responding to evening emails anyways
If something requires responding to in <60 minutes..well that something probably requires a phonecall.
I think people forget that email is meant to be asynchronous.
I actually think it's better as-is. How would, for example, automated systems handle this? You'd have to reprogram everything to hold back e-mails until 9am or whatever when e-mail is already asynchronous. Something arriving in the middle of the night isn't a problem.
A middle ground solution: block client access to mail servers outside of office hours/outside of internal networks.
I do however have alerts@somecompany.co.uk setup on my phone and my monitoring emails/alerts go to that.
That's because I'm the only techie on staff so I choose to know if a backup fails/server falls over.
My boss is awesome about never emailing outside of work hours (I just looked, he's sent me 1 in 10mths if we assume out of work hours equals finish time plus 15 minutes) and that was a response to one I sent him at finish time.
It's complete freeing to not have to think about work email outside of work nor feel like I have to account for not doing it, I can focus on other stuff without having "I wonder if I need to respond to email".
The UK has relatively strong worker protections though (not as good as our friends on the continent but still decent).
It is curious they avoided doing the obvious with this, someone must have calculated the pushback from business interests would have blocked it. That said, you don't shift a culture overnight, and the style of work-culture in the US is more the problem than the laws (which will follow if/as the culture changes).
1. Do automated mails count? For example, we've got several automated reports that run outside of work hours and email results to the people who care about them. We run them outside of work hours because they use a lot of CPU, RAM, and/or data from the databases, which could hit resource limits if we ran them during the day.
2. I'm not in the IT department but it helps with my work to know what issues IT has been dealing with, so I've subscribed to the mailing list that IT's monitoring system send alerts to when something goes wrong. The alerts can happen outside of my work hours. Would these count as my employer emailing me?
3. Suppose I'm a senior engineer, and I supervise a couple of junior engineers. I know that one of them has been having trouble coming up with a good solution to a particular problem, and I was not able to come up with anything either. Late one night at home, I see a link in an HN discussion to a paper that gives a great solution to that problem.
Would I not be allowed to use the "Email link..." feature in my browser to send a link to the paper to that junior engineer right then? Would I have to bookmark it, or mail it to myself, or something like that, and then during work hours mail it?
If the above emails would not be allowed, it would be a pain to have to enforce that by just making people and programs try to not send mail outside of work hours. Reports would have to know the work schedules of everyone they send to, and have a way to defer sending if the report is generated outside a given person's hours. Same for people who are personally sending mail.
So the way you'd probably have to do it is either in the SMTP server or the POP/IMAP server. The former would have to hold mail until the recipient's work hours, or the later would have to not allow it to be read outside of the person's work hours.
OK...that could be done. It will also need to know about exceptions to one's regular hours, such as vacations, which could be a pain if HR's systems are properly isolated from other company systems.
There should also probably be a white listing system, because some employees want to get out of hours email. For example, I want to know when things go wrong outside of work hours, because when that happens it (1) is usually something that I can ssh in and fix in a couple minutes, and (2) it is often something that if allowed to fester all night will disrupt numerous overnight activity like reports and re-billing subscription customers, which generates a whole lot of high priority work that I will have to deal with during my next work hours, and can turn what is normally a fairly relaxed job into multiple days (possibly requiring overtime--which does not generate extra pay because I am salaried) that are quite stressful.
I would gladly give up 5 minutes of watching TV or reading (which is what I am doing 99% of the time when something I can quickly fix goes wrong outside of work hours) to save several days of work hell.
The current problem is that companies are classifying employees as "exempt" which means they are not compensated for work outside of normal hours, but they are then expending folks to respond from mobile at all hours. Those two things are inherently in conflict.
We did this.
I mean, myself included. I wouldn't know where to even start with attempting to form some kind of country wide or global union effort.
A start!
I've been reading articles for years now where people talk about these sorts of expectations as though they have become universal, and yet I can't find any evidence that they actually exist in my own experience. It's confusing. Why do people believe this? Is this just not a tech industry thing, or perhaps is this just not a Seattle thing? Or is this something that has sort of collectively emerged in people's awareness without actually being real, and people just go along with it because they think everyone else is doing it, and they don't want to be the odd one out?
(poor) Managers generally treat you the way they do because you set the expectations.
It's like unplanned ad-hoc overtime, if you work lots of overtime to meet some arbitrary deadline you didn't set, you get a well done but the next time they set arbitrary deadline you are just expected to work overtime.
If instead you work your contracted hours and the deadline is missed you then force them to either a) deal with deadlines better or b) deal with you clearly about overtime.
I learnt that lesson painfully.
As my mum tried hammering into me and I never really got until I was a grown up - "People can only treat you the way you allow them to".
I go in at 9, leave at 5 on the dot (+/- 15 minutes), no one contacts me outside of work, only the MD even has my mobile number.
Boss actually gets annoyed if I work on stuff outside of work time.
I think the secret is to find a decent none-tech place to work, everyone else works 9/5 so there is no expectation on me not to.
It's pretty clear those in favor of the law view companies's as oppressing and exploiting their workers by making them read email after work to get ahead.
Those against would say it's a question of freedom. Companies are free to make outside of 9-5 email part of the job description, and get rid of people who don't measure up. Workers are free to find jobs where that's not expected.
Not sure the civ-barb axis really fits in that well here, but conservatives might view hard work and long hours as good traits we don't want to discourage, much less outlaw.
https://www.amazon.com/Three-Languages-Politics-Arnold-Kling...
I think it's helpful in seeing where people are coming from on different issues. And note, it's not like all three axis are "valid" or "right" or have equal weight for every given issue.
For example, I think most people today (regardless of party or political affiliation) would tend to view the issue of segregation and Jim Crow laws in terms of the oppressed vs oppressor axis, which makes sense.
As companies become more and more powerful it seems reasonable to ask why it's the company's freedom that we protect rather than the individual's.
Surely one can see the company as governing our lives by making these rules, therefore restricting our freedom.
Companies are just associations of people bound by various contracts, all freely entered into into.
So the libertarian belief in freedom of association and freedom of contract lead naturally to the support of any voluntarily formed organization including companies of all types, churches, non-profits, little leagues, partnerships, activist groups, and so on.
EDIT: Or not, I'm just guessing...
But I also think you could make the argument that the oppressed-oppressor axis is coming through a bit in the "force us to work around the clock" part of your comment.
Personally, i've just left jobs that required me to respond to after-work or weekend e-mail, and found a better job.
I have had HR routinely email me between 9 and 11 pm on Sunday nights as a deliberate strategy to make me stressed/uncomfortable with the workplace. Some people are trash and use technology as a weapon.
If you read my comment, one option I gave was simply leaving, which is what I do in this case. After leaving Bain, if a company does this, I quit, and tell HR the reason why. There are no second chances.
After working several jobs I really hated, we've decided to never become beholden to a company again. People pay you money if you do work that helps them. If you get this, then making money is straightforwards enough, and you don't need a whole lot to get by.
The only place where this falls apart is medical costs. However, in my opinion, the fact that you can go bankrupt from medical costs is more an indictment of America's healthcare system and lack of universal health insurance, than it is a valid critique of my philosophy.
Also, based on the fact that you're on HN, I'm going to assume that you're lucky enough to work in a field that currently has a surplus of career options that pay a living wage. For lots of people that's not the case. These types of laws are meant to prevent exploitation of labor in the 21st century where "the workplace" has been completely changed. It's not perfect, it leaves plenty of ways for people to continue to be exploited, but it helps stem the bleeding and pushes the culture a bit in the right way.
Your view of "just go to the job tree and pick a new job" is cute but completely out of touch.
Firstly, there is little data on how many companies require this sort of employee. My guess is that the few companies that do require it for good reason (would you really be okay with not allowing hospitals to page doctors after hours?). More likely, employees feel pressured when there is little pressure being exerted by the company itself. I've worked in strategy consulting which is well known for how it takes over your life. Most of my colleagues felt a compulsion to respond immediately that I simply never felt. If you listened to how they put it, you'd think God himself were breathing down their neck. This is completely self-imposed. The alternative is to respond when ready and before the deadline, but not feel pressure.
> Your view of "just go to the job tree and pick a new job" is cute but completely out of touch.
If your choice is between not having a job or responding to e-mail, then legislation isn't the way out. If your job requires this kind of attentiveness, and you have no other choices, making it illegal for your company to require this does not make your life better. It simply makes your job go away. We are seeing this right now with the rise of automation due to the increase in minimum wage.
The government needs to focus on giving employees skills so that they too have something to negotiate with. The fact is that an unskilled employee has no bargaining power and is little more than a slave. The government's strategy should be two-fold: (1) invest heavily in making sure every employee has a skill that can be bargained with, and (2) stop subsidizing businesses.
So yes, I agree with you. Thinking this is wizardry instead of a small step in the right direction would be very out of touch with reality.
Here's the legislation. It excludes "overtime", so you would be able to do this. The law is just creating requirement that you opt-in to extended availability, not forcing you to always opt-out.
Personally, I work at silly hours, from the afternoon til 2-4 AM. If I had to delay sending emails because of such odd sensitivity, I'd never be able to contact anyone in time. When I'm not at work, I'm not touching my work mail, IMs etc - don't even have them configured on my personal devices, so I don't get any notifications. Pretty simple IMHO.
The proposed law doesn't prohibit you from sending emails. It prohibits employers from retaliating against employees who don't respond to the emails. It doesn't prohibit employees from responding to emails. It also allows your job to define when your "normal work hours" are, so if you work at 2 AM and that's when your office is open, you can expect people there and responding
It's super great that your work experience does not intrude upon your life. For many people in the US it does, and they feel like they cannot do anything except accept this intrusion. This law allows them to, like you, not touch their work emails when they're not at work.
On call hours are controlled by legislation though, at least in Finland. Compensation for being on call isn't just "included in your regular salary"; employers are required to pay 50% (IIRC) on top of that just for the fact that you're able to work (read: sober and not innawoods) during a certain defined time period, and if you're actually called in, salary for the actual overtime hours worked. Obviously this gets pretty expensive for employers though so they tend to make optimal use of their on call people, but at least the rules are pretty clear.
"Culture fit" does sound nice and generic for that purpose.
Sorry, I'm pretty cynical when it comes to employees rights in the US. I have no direct personal experience that causes me to be, but I somehow ended up this way :)
There certainly are states where they just won't care. There are other states where they'll actually do something for you.
The penalties are harsh and arbitrary: A fixed $250 fee paid to the employee plus a $1,000 civil fine for each violation.
Government workers are notably excluded from the bill. City Councilman Rafael Espinal Jr. got the idea for his bill from France, which isn't exactly a great model for a city that wants to attract business.
https://www.theguardian.com/us-news/2016/apr/12/los-angeles-...
The law isn't going to change the perception that if I answer this email, it will get me further along in my career.
Even with this law, the person you are competing with for that promotion will still probably answer after-work email, so you have to as well.
I often noticed that email I receive after hours gets noticeably more vague, sometimes unexpectedly demanding, less thought out, and at times lazy after hours. Like people are putting in the effort to send, but not think about it completely.
Often I'd call someone the next morning and whatever they emailed me was out the window by that time and we'd be on to something else.
Just about every service provider I talk to talks about enabling employees to work from everywhere, as a positive aspect, without any awareness of imposition.
I'm elated we are looking to claw some of our own time me back. To have some definition between work life and home life. No more blurriness.
Of course carve outs for vital 24x7 ops, with appropriate compensation, depending on characteristics.
This always on call on duty nonsense is dehumanizing.
So it's super great that you want to be at your job's beck and call for whatever your reasons, but I fail to see why slowing the creep of work into my off-hours is bad?
The reasonable defense of sorts of restrictions is that workers are stuck in some sort of collective action problem; none of them want to work overtime, but they can't coordinate. But that argument is dead in the water if it can't account for different preferences.
The unintended consequence of a rule like this will be that employers will move to limit liability by introducing technical barriers like are being discussed elsewhere on this thread. Therefore people who want to work more and be compensated for it will be technically prohibited from doing so.
Easy political win considering how many workers are being exploited compared to “high achievers”.
I know tech workers are already in an "interesting" position with mostly unpaid-overtime being the expectation. I don't however understand where the legality of that classification breaks down, and whether we would stand to benefit from the above, or if we should expect more employees to be simply reclassified. (On a broader tangent, with the various minimum wage and worker protection bumps certain states have taken over the last few years, I'd be very curious if anyone came across a good post-mortem of how those actually panned out with respect to employment rates and %s of employees in various classes; I know it's pretty well accepted that we've seen a significant growth in contracting/"gig" work (also exempt from protections per TFA) but I've been wanting for an evaluation as to the level of correlation with micro-events as opposed to broad trends of cost-cutting.)
So, you have to draw a legislative line in the sand. Redefine the "level playing field" -- and its boundaries -- within which they compete.
In order to give people their lives back.
We see enormous displays of wealth, at the high end of compensation. It doesn't all have to go to the individuals who find ways to squeeze their employees ever harder. Make them spend some of it on more employees.
P.S. Yeah, employees aren't simply "fungible". But there needs to be some balance against "always on" employment. Also, at the lower end of the workforce, against last-minute varying and fragmented scheduling -- keeping employees essentially at your beck and call while paying them only for the hours you actually call them in. Destroying family time and planning, sleep schedules, etc.
Some jobs, unfortunately, naturally have weird hours (because the company has worldwide offices, is in a special industry or whatever). You wouldn’t, for instance, get very far responding to disasters if you were not in a position to even find out about them most of the time.
The problem isn’t so much the “after-work” activity but what “work” means. If my job required responses to issues at weird hours, I would expect to reduce hours at the not-weird times. You shouldn’t be able to have it both ways though, otherwise workers never have any reasonable way to truly disconnect, which is stress.
Totally off-topic, but I see this sort of statement a lot and it's odd to me. It sounds straight out of the early 2000s at the latest. How many people that fall under the workaholic stereotype being portrayed by this kind of article are still deliberately "checking their email" in 2018? Seems to me that anyone who's this attentive to emails pretty much knows the minute they receive one because they get a push notification from either their smartphone or the inbox browser tab they have open.
I'll only make an exception and work from home if I need to go to the dentist or something that day.
I see jobs very simply as offer and demand.
In tech for example, there is such a huge demand for engineers that you are can get away with a lot of things. For example a lot of my friends work at big tech companies and consciously decide to work 9 to 5 and never do any work (email or other) outside those hours.
Some will decide to do it and as dictated by the law of offer and demand, they will be rewarded slightly more than the ones that don't.
I see nothing wrong with that, and it is a prioritization choice and tradeoff that everyone needs to do.
Now, on the other side, there will be jobs that have very little demand and a lot of offers, which will make people compete for the lowest wage and the highest availability. There must be some sort of regulation here, but I don't think that a blanket regulation against emails outside of working hours is a good idea.