Only for the sake of emphasizing your point, I have seen companies go out of business only because they did not follow proper documentation procedures.
Whats funny, is you must also be careful what you document as it becomes discoverable. Even procedures, especially when they are safety sensitive, involve the public, or anything sorbanes.
That's a nice suggestion, but I don't get what is meant by "sorbanes"? Are you referring to Sarbanes–Oxley Act of 2002?