Unclaimed Baggage Center: The Shop for Lost Luggage (2015)
thepointsguy.com
thepointsguy.com
I phoned the airline, they had found it, I was able to positively ID it (work asset-tag/barcode + a few notable dents/scrapes etc) and was generally relieved. Due to logistics they had to forward it on to London Heathrow for me since I was not passing through Helsinki airport where they had it. ~40 euros to get my work tablet back - bit steep but ok, sure, I'll pick it up when I get back to Heathrow.
But then they lost it somewhere between Helsinki Airport and London Heathrow! Trying to get through to anyone has been an absolute nightmare - no one knows anything, airlines have no idea where the lost property goes, the lost property offices (there are several different & unrelated lost property offices at Heathrow!) have no idea what is coming from where or from who or from what airlines. Its chaos and everyone just shrugs their shoulders - the Helsinki people just said "we sent it to Heathrow - its there somewhere" (I guess they've never been to one of the largest airports in the world with 5 terminals). One of the lost property offices in heathrow wont even let you contact them - how the hell is a lost property office that you cant contact supposed to work?! Its really infuriating.
It sickens me to think of my work tablet that was lost, then found, then paid to be sent back home, then lost again, then ending up for sale somewhere like this just because of pure disorganisation, incompetence, and slopey-shouldered "not my problem pal" attitudes.
I really dont believe any comments from airlines et al saying they try "really hard" to re-unite lost items based on my experience.
I wonder how much of that stuff in that store should have reached its owner but was lost again due to screw-ups or people just not giving a crap.
Sigh.
</still-have-a-chip-on-my-shoulder-about-this>
(A child was sick on me once, and I helped her dad clean up a bit. We joked to the cabin crew that they'd need to get some extra cleaning, and they essentially said that wasn't going to happen until the end of the day, and even that wouldn't be thorough.)
(The stats are really staggering: 60% of men, 7-10% of government revenue, 1 million deaths attributable per year.)
That's where they go when they're confiscated at the airport.
But even taking into account the improvements there, there's still a bunch of sleep deprived humans at the end of your 12 hour redeye who are happy to take your bag if it looks a bit like theirs (this happened to me even though I covered my bag in unique stuff...)
One time my bag was delayed by a day and an airline representative delivered it to my home, which was nice. Another time I volunteered to be bumped in exchange for a voucher but my bag was already loaded so it arrived significantly before I did.
It's been an embarrassingly long time since my undergraduate statistics class, so the math might not be 100% correct, but I'd like to attempt it anyway, be sure to tell me if I'm wrong:
Worst case, you fly twice a month for 20 years, that's 480 flights. Each flight is a round trip, so baggage is entered into the airlines systems 960 times in 20 years.
If the probability that an airline gets your baggage to you each time is 99.99%
.9999^960 = .9085
1-.9085 = .0915
So, if my calculations are correct, in 20 years time, there's a 9.15% of chance your bags having be lost at least once. Assuming that the odds of an airline losing all bags are the same - and they are obviously not.
Anecdotally, luggage does miss connections on a fairly regular basis and if there are airline changes/international flights involved, it may take a few days to track a bag down. But I've never had a bag lost permanently and I can't remember the last time I've heard someone I know complaining about that happening. I think my parents in all their years of travel may have lost a bag permanently once.
ADDED: The statistic in the article doesn't really say what percentage of luggage is lost though. The quote is “Less than one-half percent of bags are ultimately unclaimed." So this is the case where they have the luggage but can't figure out who the owner is for whatever reason. Presumably other bags are just lost--probably most typically stolen.
I was answering the GP's question if they are just lucky or if they can expect lost luggage with 20 years of regular travel. The answer is: the odds are highly in your favor of not having an airline lose your bags, even after 20 years of regularly entrusting your bags to the airline.
Rule 1 - Pack light and just bring a carry on if possible.
Rule 2 - If you are connecting try not to check any bags.
Rule 3 - If checking a bag make sure you tag it with your flight number, home address, destination address, phone number, and record locator number (this one is important).
I can't wait for the day of fully autonomous cars. Anything within 8-10 hours driving would replace flying for me. My trip was a 2.5 hour flight and took 12 hours to get there before it was all over.
The only one “lost” permanently (had many lost temporarily) was put on an earlier flight than mine. Fairly likely wasn’t lost by airline / airport, but rather stolen. Conveniently the cameras near that carousel weren’t working that day.
The value of the luggage was much more than I would have expected - clothes add up in cost - but the work travel insurance covered everything. It was a hassle re-buying all the stuff I don't use very often, after I'd put that task off for over a month hoping the bag would turn up somewhere.
That being said, I believe, IIRC, the airlines are supposed to compensate you some amount when they lose your bag.
You're right though, clothes really add up, especially if your stuff is higher end
I wanted them to pay, since they lost the bag, but it took so much time going through their convoluted systems that eventually I had to accept I was wasting work time, and should claim on the work insurance.
I don't think paging through paper notebook is that far removed from going into the user's (probably only one) documents folder and looking for something like "hist301 final paper.doc" to find someone's name. If the paper notebook starts to look like a personal diary, you stop, in the same way you don't click on "company secrets.doc"
Given the timeframes, suspended laptops will have flat batteries. Timeframe is now several minutes just to find the charger, plug in and power on.
One of these can occur simply by accident depending on how you pick it up. The other requires wilful actions.
Levels of effort / concern for privacy are exponentially different.
Managers of a family-owned business in operation for nearly fifty years have to have low time-preference and future orientation enough to realize that scamming an expensive item would be foolish when they have an entire warehouse of legitimately acquired merchandise. Moreover, the goodwill from a story about reuniting a sentimental memento or a hard-to-replace valuable (“That laptop had the only copy of my dissertation!”) is most certainly in their business interest.
Since then all my luggage is what I can carry on. Besides being substantially faster on the far side it really forces me to think about what I will take with me and whether I really need it.
Switching to a Macbook Air running Linux made this a lot easier (before that it was a Lenovo Battle Axe).
"City" is perhaps overly generous for Scottsboro. I honestly have no idea why this business is out in the middle of nowhere, but I'm happy that it is. There's not a whole lot else going on here. (Although I understand they've actually broken ground on Google's data center.)