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Generally when you have any rules at all, you piss off people. Can't make everyone happy.

That's true, too. Do you think that unclear or arbitrary rules tend to aggravate individuals as often as rules that are clearly laid out, enforced evenly, and can be appealed?

From what I've seen in a forum where the rules are pretty much arbitrary (don't piss off the boss), such rules aggravate individuals just as much as clearly laid out rules. But in case of unclear or arbitrary rules, the appeal process is non-existent and the application uneven.

Not justifying what she did, but YouTube's rules are non-transparent.

The rules need to be published, and if there is room for doubt in them (which there always is), there needs to be a process to raise grievances.

From what I've read other places, there is no one to talk to if you disagree with what YouTube has done, and they don't even tell you why.

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