I have a Leesa as it was the only mattress (at the time) which fit my bed properly. The fact that all these companies can offer 100-365 day trials does hint at how stupidly large the margins are.
I don't think they ask you to ship it back; I think they contract with some local charity to come pick up the mattress, or just toss it and write off the loss.
And assuming they agree that it deserves a replacement, you have to pay shipping costs for them to ship the replacement.
So.... you can either pay $500 to ship an $800 mattress back to the factory and hope that they agree that it's defective enough to deserve a warranty replacement.... or you can just buy a new mattress.
Makes the 10 year warranty pretty meaningless if you pay more in shipping costs to make a claim than the mattress is worth.
"Purple will cover the shipping or pickup charges for returns and exchanges, except when there are extenuating circumstances. You will be informed beforehand if extra charges will apply."
which is consistent with what I was saying, which is that you don't have to pay return shipping.
But I think you are right that shipping costs dominate; from what I hear, the reputable brands will give you a refund and send someone local to haul off the mattress for free.
From their warranty page:
Any to-or-from transportation handling and costs and inspection costs associated with repairs or replacements are the responsibility of purchaser
So basically, don't count on that 10 year warranty for any of these mattresses unless you can truck it to the factory yourself.
Minimum warranty period in EU is 2 years.
Under the UK Sale of Goods Act products have to be free from defect, there's no official time limit, it's based on expectations in part. A mattress should last much longer, so that would be a defect in manufacturing and the _seller_ has to make good (repair or replace at their cost).
Anyone here had one of these rolled-up mattresses for 10+ years? The long term durability of these roll-up mattresses is a concern for me.
That and mattresses are notoriously horrible to recycle anything from, so caring about mattress longevity is both selfish and selfless.
She prefers a softer mattress so we rotated it about a year ago and it's been fine for both of us since then.
I've slept on her side a few times and it's been fine, so maybe having a lighter person on it has let it firm up a bit.
The "return" for the Leesa was a disposal truck from 1-800-Got-Junk. It already had another Leesa mattress on it from that morning. Used mattresses can't really be resold; I hope they're at least somewhat recyclable.
Concerned with paying lip service to health and safety (and maybe create an extra regulator job or two)? Sure. But at some point, labeling everything as cancer causing takes away any meaning what so ever. I think California labels something every week as cancer causing. It's just become noise at this point. Here's the latest now for ya: Coffee https://www.usatoday.com/story/money/2018/03/29/coffee-cance...
Have you ever worked hospitality?
Which means sure, if it works out, but mostly these are probably still going into the trash.
If it's a foam mattress, it doesn't exactly go back in the original box, because it's vacuum packed and expands after opening.
Other people in this thread said they took the mattress and donated it or recycled it.
It feels great for me, I like a firmer mattress, but it’s not too firm.
Here are the highlights:
1. Half the price of the equivalent at Sleep Country
2. Didn’t have to deal with mattress sales people. Margins are so high there is usually a negotiation. Given the varying types of materials, I don’t really know how to price and why I should bother knowing the ins and outs of mattresses. I don’t like the upsells. Makes it feel like going to a car dealership.
3. Shipped and got delivered fairly fast.
Cons:
1. Buying it sight unseen can be unnerving, especially for a $1,000 purchase. I guess that’s why they have the generous return policy.
2. Differentiation. I don’t know how Casper is different from Leesa. I went on a review site and trusted it, I guess, but even then, they seemed to be made the same way more or less.
I don't have a critique from any sort of experience aside from that I sleep well and its comfortable.
I have the soft king size for the bedroom, and 2x full size mediums for the guest beds.
My wife stole the free giant shredded foam pillow. I probably couldn't take it from her if I tried.
I like it quite a bit. When I was getting shipped around on a plane every week for work, the hotel super soft pillows really didn't stack up. You get used to having something that fully molds to your head.
Is it better than all the other companies? It's still very difficult to tell without trying them side by side. When I bought it there weren't that many offerings in the UK - I think it was only Leesa, Casper and Simba.
One concern is that there's no way of easily removing the cover, and all it'll take is one glass of wine to ruin it. So while it looks great in the photos, really you'll want to put some kind of protector on it.
I also tried one of Casper's pillows, which was great until it started bunching like crazy and is now useless. Don't waste your money on the expensive upsell 'accessories'.