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Comment by adamnemecek | Hacker News Reader

I used to have a server with them however the UI was ...beyond words. It was impossible for me to renew my subscription because the site was throwing a JS error. Has this improved? Their offering was very good bang for buck I've seen.

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Yeah their UI is beyond useless.

Their support is beyond useless.

Can't even cancel my servers, but everything else was great.

Ended up having to use their API to cancel the server, since support wouldn't cancel the server for me - here is an actual email they sent me: https://pbs.twimg.com/media/DY2rWiLU8AA_mKt.jpg:large

Oh yeah, the support was lol. And I have seen a fair share of terrible customer support.

OVH is also notorious for being very slow to respond to abuse reports. They've been one of the favorite VPS providers for botnets, exploit kits, and other cybercrime activities as of a few years ago, and may still be.

As a client of them, that's good. And they are so big that nobody would blacklist them.

They forward a lot of abuse reports because it is assumed the customer is doing something and that something is being abused rather than the customer abusing OVH.

Which is a big plus because when using AWS or DO there is always that small question in the back of my mind "what if somebody gets angry at me and fires abuse reports to shutdown my server"

I don't have that on OVH. Getting good IP reputation is fairly easy too compared to AWS or DO.

+1 to their support being useless

Bought a block of extra IP's. IP's assigned would not route to anything

OVH gave me a barrage of tests and kept insisting I'd fucked up

Eventually they asked if they could directly connect to my server (with my consent)

Immediately declared the issue "Closed" because I wasn't using VMware ESXi!

It's weird because in every article I see about DigitalOcean, there's people saying "DO is stupid, they're overpriced, everyone should use OVH", yet in every article I see about OVH there are people complaining that OVH has some serious customer support and UX problems.

I want to love OVH, they just need to spend some time overhauling their terrible management UI.

It probably depends on how much you interact with them (by choice or luck). My interactions (via Kimsufi) have been: creating a server once, then paying them four times a year. So far that's been flawless :)

I'm a long time OVH customer (also kumsufi) - if you don't need the support you can't find a better bang for your buck provider anywhere else. Especially in the storage department.

The "OVH Manager" is still pretty bad, although it has improved a lot since they switched over a year (or two?) ago. At that price point there's really not much alternative, only Hetzner come to mind, certainly nothing in the US.

Check out online.net. It's what I am using since a few months and I have a lot of OVH flashbacks when using their website. However, their support and their interface are good.

I recently set up a small cluster and can't figure out how to enable vrack (private networking) to the servers. The option is there in the UI, but it doesn't seem to do anything. Not sure if that was a bug or you're supposed to contact support to set them up.

I tried to delete my account back in 2012 or so and back then they were asking me to send a letter to their lawyers for that. OVH has left an atrocious taste in my mouth since.

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