At Uber, a New C.E.O. Shifts Gears

When I reached Khosrowshahi by phone shortly afterward, he seemed disheartened, and disarmed by the intense scrutiny that comes with his new job. He told me that the autonomous division had been working toward offering driverless-car service by the end of the year, and that there would inevitably be “bumps and bruises” along the way. “What happened last week was truly tragic,” he said.

Are there any instances of Khosrowshahi condemning these mistakes more forcefully? If this is all he has to offer in response, then I don't see much shifting besides the language the problems are couched in.