Google deleted our G Suite

ilya-sher.org

9 points·kaboro··5 comments

So, if you get an email notification about a service you rely on for critical infrastructure, make sure you follow up on it to be sure there are no critical impacts, rather than tossing it aside after a casual glance without understanding the impact.

In short: We f%%%ed up not reading our mails and responding on time, so the account got canceled - and now we put all blame on Google.

Pretty much what one Google CS rep said “you assumed this email wasn’t important, ignored it”

Well, except they read the mail and, because it only mentioned the primary domain which their G Suite was anchored to that they had let lapse, and not the current domain which was subordinate to the old one, they decided to ignore it and deal with it “later” because they are a “busy startup” who apparently doesn't have time to deal with the fallout of switching business names and domains.

If the admin that received the email did not know how the domain was setup that is not google's fault. If they were paying for gsuite they could have and should have changed the default domain on the account. If they were using the grandfathered free version of gsuite they can't change it but they use the old domain for all logins so it should have rung a bell.

The only surprise to me is that the data doesn't go into a recoverable place for a short time instead of just wiping it.

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