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It took me about 15 minutes to download my 2GB archive on a 30Mbps connection which seems normal to me.

As a counter-example, I requested mine about 20 minutes ago, received an e-mail confirming the request, received another e-mail 6 minutes later to say it was available for download, and the ~90MB download completed in under 10 seconds on my 150Mbps connection.

My archive was ready faster than I could log into my webmail and the massive 12kb archive downloaded in less than a second on the hotel internet.