We tried using a similar service "IOPipe" last year and really had trouble with their offering. https://www.iopipe.com/
It would be nice to see more companies providing this kind of observability services ( especially for multiple cloud providers )
Thundra has more advanced features such as - Automated instrumentation for tracing (no code change is required) - Aggregating metrics and logs with traces - Async monitoring over CloudWatch logs with almost zero overhead - Distributed tracing support by AWS X-Ray integration - and others ...
Check www.thundra.io out for more