Ask HN: Where to migrate? - Google App Engine nightmare story
When the issue first appeared we were using the free support plan. To raise a support ticket I upgraded to silver plan which costs USD150/month. I explained my issue in detail that we have not changed anything at our end and suddenly 502 errors have appeared. It took me 15 days and a lot of back and forth emails to get an answer from GCP support. They gave a mysterious answer that there is an issue at GCP's end and they will reply back when it gets resolved. No ETA, no workaround, no information on why it happened.
I gave a lot of thought about moving to Heroku but it being so closed and locked in didn't feel right. AWS needs devops to keep it going. For our other app we have been using app engine standard without issues for 3 years, so I decided to go along with GAE for the time being. The issue got resolved in by Feb 1st week.
Today on 23rd March 502 errors appeared suddenly. I decided to speak to tech support. To do this I had to upgrade to gold support which costs USD400/month. I spoke to a support staff who said he doesn't have any information on this issue and I will get a reply back in 24hrs. No other reponse or help was provided.
I have finally decided to move away from GCP. Getting errors suddenly for 15 days and no workaround is too dangerous. And the support is too hard to get. Google it seems will always stay away from human interaction. They just don't want to deal with people directly. Getting support is hard.
I need help from the community to suggest some other managed services. Being a co founder and the only backend engineer I cannot do devops.
I know only 2 options: aws eb and heroku. Please give feedback and suggest more options.
I want to deploy: django + postgres + task queue