I get that it's apparently a problem there, but what are they doing right where more than half the government workforce are asking to be allowed to work late? Or are they just milking overtime pay? The latter would definitely fit much more comfortably into my experience.
Edit: "My experience" being running a small business for 7 years that required interacting with various local government employees from many different municipalities. The vast majority were very nice people, but my company (and my competitors) were run way more efficiently, and always using the latest technologies. I think it comes down to motivation and human nature. Sometimes they would casually do things that completely screwed over everyone that relied on them, in the worst places such things would be done on purpose for political reasons. The office just got asked to reduce expenses by 5%? Cut the hours for customer facing tasks by 50% so the public feels the pain and complains to the mayor.