Why did this happen? What steps have we make sure it will never happen again? These are both methods of analysing & fixing problems and methods of preserving a decision making authority. Sometimes this degrades into a cynical "something must be done" for the sake of doing, but... it's not all (or even mostly) cynical. It just feels wrong going forward without correction, and we won't tolerate this from our decision makers. EVen if we will, they will assume (out of habit) that we won't
We can't know how this happened. There is nothing to do. ..and.. this will happen again, but at a rate lower than human driver's more less opaque accidents.... I'm not sure how that works as an alternative finding out what went wrong and doing something.
Your comment is easily translated into "you knew there was a glitch in the software, but you let this happen anyway." Something will need to be done.