Wearing my SaaS product manager hat I’d say shoot them an email describing your expectations and suggesting your price point. I’ve rejigged product packaging myself in response to high quality/specific presales feedback and reached additional market segments as a result.

And conversely, I have an unmarketed plan with <well known IaaS provider> despite being a tiny customer with no leverage - the point being that the packages marketed aren’t always the complete range available. But you have to ask.