Yes. And Amazon isn't that much better. Last night it took me a full 10 minutes to get someone at Amazon on the horn. And you can't call Amazon. You can only request that they call you.
Sounds like exactly why Amazon is much better. They don’t put you on hold, and there’s no IVR menu to suffer through.
1. Tell you the estimated waiting time so you can decide for yourself if it is worth it,
2. and offer to leave a message to call you back at a time you want instead of waiting.