Is there any proof that the technical work for IBM is sent out to Indian boiler rooms with very high turnover? Or is this just based on some belief that any software in India must automatically be shitty?
They were forced to put some IT guys in our office. Those are 2 kids working as cheap freelancers for a local subcontractor hired by IBM.
Service is horrible. Tickets stacking up and being deleted regularly. Project relevant IT not working, people leaving because of it. It's a mess.
Its just that most of my colleagues hate the software made by IBM, its slow, a pain to use and has a tendency to make things very very complicated. You cannot build great stuff with mediocre tools.
The IT industry has moved on to leaner and simpler tools and platforms. IBM, atleast the GBS group, is basically a sales company.
Note : I worked in IBM GBS for a year before I left for more interesting and rewarding jobs. This was in 2008 though.