NewEgg’s Unempowered Customer Service Failure - A Case Study | Hacker News Reader

NewEgg’s Unempowered Customer Service Failure - A Case Study

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11 pointstibbon9 comments

This reminds me of Louis CK's "Everything's Amazing and Noboby's Happy" sketch: http://www.youtube.com/watch?v=8r1CZTLk-Gk

Cached: http://webcache.googleusercontent.com/search?q=cache:http://...

And then my Slicehost 256 catches on fire. Max_clients hit. Working to fix it now. Those EC2 spot instances are looking awfully tasty...

If you haven't already, disable keepalive. It makes all the difference.

http://www.kalzumeus.com/2010/06/19/running-apache-on-a-memo...

Giving that a shot right now. Just did a hard reset on the slice.

Disabled Keepalive. Think I have too many clients set open still.

Back up. Thanks for the page link. Saved me there. Keepalive was definitely on.

Hmm, its accepting some traffic, but I don't think I can set my max_clients any higher or it all blows up completely.

Although webserver choices are a matter of much contention, many people have found success in switching to a non-Apache setup on low-resource servers, like your slice. It's my belief that you can get Apache to perform just as well as those, but it takes a lot more tweaking, and most people really aren't that familiar with Apache config options.

I personally have been quite happy with Cherokee.

switch to apache behind nginx!

I'm really surprised that you would be able to ask for customer support transcript logs and they'll just send them to you!

I've had the same experience with NewEgg. If you fill out everything perfectly, then your order will arrive perfectly and on-time. If there is any non-standard problem, it will be impossible to resolve quickly.

Sure, they screwed up a bit, but that's nothing compared to other things you read.

I have a long story about my housemate buying a printer from HP, but it's, well, long. In short, he went through 5 or 6 printers, and ended up with a lot of free ink cartridges.

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