Dropbox has always been a bit of a mystery to me. Always eating resources, can't provide changelogs, and terrible customer service. File sharing services are a dime a dozen now, heck Nextcloud is free and does more than Dropbox. No one just uses Dropbox anymore unless it was forced on their phone through some backroom deal. If anyone tries other providers they wouldn't switch back, there is no reason to anymore. They have nothing valuable to offer at this point but they want to make sure to grab as much money as they can on their way down.