Hey there, Carl Sjogreen from Facebook Platform here.

I'm glad we were able to help Matt out, but am embarrassed he got in this situation to begin with. We're working on some new systems to handle abusive applications (getting rid of which helps users and the entire platform ecosystem) but clearly have some technical and communication issues to work through still, and its totally unacceptable to be taking such harsh measures with applications that aren't doing anything wrong -- let alone being so hard to get in touch with.

The only silver lining of this otherwise unfortunate situation is that it will help make sure it doesn't happen again.