Manager's perspective: We have Rachel on the team, she thinks she's so smart. She tells others to just 'figure it out' in a condescending manner, bringing the team morale down. Nobody likes her but we keep it polite and cordial because we're professional.

She one day told me about some 'experiment' she's going to do, I don't know what she meant. We received a complaint 2 months later, it turns out it's because of Rachel. What is wrong with her?

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It can take some time for idealistic, intelligent people to understand how other people may not be into system admin, or into programming, or managing, or whatever their job is. They stumbled into it, realized they don't really like it, but don't want to uproot their life, to 'find their passion'. They just want to work, and go home.

Those people are not to be hated, despised, or complained about. They are not happy. It would be like getting angry at someone in a wheelchair for taking up so much room on the bus. They are in a wheelchair, you're not. It is up to you to accommodate and help them if you can, because you actually have that ability in you, they're just getting by.

Empathy does not come natural to everyone, and usually comes with age. I hope Rachel has moved on to better things.