Just recently picked up a Rift. I love the hardware and their exclusives are top notch, but this confirms my suspicions that their backend is super goofy.
They sell Rifts at Best Buy and want to pretend that it's a consumer-ready product, but here's why I am recommending people stay away for now:
- Non-existant repair or service out of Warranty.
- Basic things in the platform like changing your name or photo don't exist.
- Lots of non-response over other basic features requested by the community.
- Questionable future investment in the platform or hardware. It sounds like they are moving their efforts towards "lighter" experiences.
In short, it feels like being a legacy customer for a new product.