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> The problem with ticketing and document authoring platforms are that they are arbitrarily complex. I have some sympathy for Atlassian on managing the complexity of these things.

Many things are arbitrarily complex. But Atlassian constantly gives items of differing importance the same level of attention, in a shotgun blast of UI.

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And just when you think you've got it sorted out, they do a major redesign and screw up your workflow (not the ticket flow, your personal one).

+1000 to JIRA as a response to this. I'd probably support confluence here too but every company y I've worked with killed it one the WYSWYG editor became mandatory and all of engineering refused to use it.

There's a plain text option in the Jira I use, that will show formatting in the usual forms, like *, _, etc. I also refuse to use the WYSIWYG editor since it's a pain.

Confluence has no plain text editor, and the WYSIWYG one is horribly broken.

It's a pain to use.

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