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Comment by peterjlee | Hacker News Reader

I'm just using the per user cost here. $6.67/user/mo is the standard plan price if you pay annually.

Most companies tend to have more than one employee - especially when they decide to buy an employee chat software.

As a matter of fact, the median company size in the United States is 1 - almost 80% of businesses have no employees at all!

But I agree that most of those 0- and 1-person businesses are probably not Slack customers ;)

7 cents per employee per month isn't exactly a generous discount either. Even if your chat is down for half the work day (4 hours), you're looking at $3.55.

I mean, it's better than nothing, but let's not pretend it's compensation for lost productivity either.

My thoughts are this: even at 100x, the service credit is probably not that significant to the recipient. But the amount at 100x is significant to Slack. As the recipient, I don’t think too much about the money I receive back, but I know those credits in aggregate are quite painful to Slack (and a lot more painful than they could have otherwise justified) so I know they are taking the issue seriously and will work hard to prevent future outages, which is worth a lot more to me than the service credit.

I'm using unit cost here so it's easier to see how I personally feel about it. Just multiply the number by however many employees you want to imagine.

And if you have 100,000 employees on slack, that compensation will be $7,000. For a company of that size this is not really noticeable. Refunds don't really matter, I guess most clients would be happier if that money was invested in increasing future reliability.

Pretty sure most companies have more than one user

The SLA only applies to the Plus plans.

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