What does "capacity" mean in this context?
The end user experience will be having a hot wallet in your computer/phone or online service like coinbase that will handle all the routing, channel setup, etc for you. Like when you use bittorrent you don't need to manually connect to peers, the bittorrent client handles that for you.
ALICE --(IOU to bob for 10k)---> CAROL --(IOU from alice for 10k)--> BOB