I think your specification of a "correct way to report a problem" is company specific, or your personal preference, or the way that you think an ideal problem report would be stated.

We're humans. Unless there's been a training day or a Readme file explaining HOW to report a bug, I think it's perfectly reasonable to expect this protocol to work:

"I'm blocked!"

"Why?"

"{reason}"

If nobody ACKs the "I'm blocked" message, it's reasonable for someone to think that nobody cares or nobody is listening. This is a normal human protocol, as used in most human environments.

"{problem}!"

"What's happening? How can I help?" (any considerate person nearby responds)