https://www.reddit.com/r/CoinBase/ paints a pretty ugly picture of Coinbase's support. I'm glad I never had issues but took all my money out this year.
But keep in mind that Coinbase has millions of customers, so even a small percentage with problems can make a scary-looking subreddit.
I had a few issues with them and I contacted them in every way I could. No response, ever. Not even after months of trying. Coinbase support just doesn't exist.
I think we need to see how Robinhood shapes up. AFAIK their customer care isn't great either. And with their estoeric rules on coin transfer this might not go down well.
I agree. Hopefully they turn into a serious competitor, but right now it's a little too early to tell.
Just wanted to say that I've passed hundreds of thousands of dollars through Coinbase and have always received stellar support. Not everyone hates them :)