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Does anyone know what causes this ? How does someone end up on a completely different account when they log in ? What's the technical reason ?

This is honestly worrisome. They could wire out your monies and leave your account with zero balance. I hope major tech publications pick this up.

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It looks like it's similar to the issues steam had a while back (https://www.destructoid.com/-updates-psa-steam-is-giving-peo...)

While pure speculation until Chase makes an official comment: it's probably a caching issues somewhere backend on their system. Sessions are getting mixed up which means, if it really is a caching issue, not logging in until the issues are resolved should prevent your account from being logged in by a random 3rd party

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