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Comment by caio1982 | Hacker News Reader

caio1982

Quite interesting business idea. I would suggest a few changes to the page though: make it clear you only accept US customers before we waste time figuring it out in the end of the purchase, your dietary restrictions checkboxes have possibly their ID not an user-friendly name (i.e. lower cased with underscores), I did not understand which package I should purchase at the end (maybe a simple comparison or an actual practical reason instead of a business description? I would guess I wanted all of them? or not?). Congrats for the launch! This is a sensitive niche but I suppose it has a lot of potential :-)

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Thank you for your feedback and we are always trying to iterate on our ability to be more transparent with our customers.

What we are attempting to do in the next few weeks is:

1) Adding a feature that includes comparisons in dosages with our service versus standard multi-vitamin pills.

2) And yes to the US only customers. Do you suggest we put it on the home page? That would be easy to do.

I sort of guessed about it being US-only when I saw inches and lbs so perhaps in that same page should be okay :-) I hope I can try it someday!

We are looking to expand into other countries this coming year in particular possibly Canada and Australia. Where are you hoping for us to ship?

Why not ship worldwide all at once?

The US is notoriously unregulated. Why bother in countries with strong consumer protection and health claim laws? Ride the wave of corruption while it's still possible. Its not going to go anywhere under Trump.

iHerb ships to over 150 countries, somehow. As well as many online stores that ship almost everywhere.

I am not sure what kind of problem there can be in shipping supplements, which are unregulated by definition.

There are lots of regulatory limitations in making sure each supplement is allowed for consumption in each country (let alone each state). So we are making sure we have all the precautions met before doing something worldwide.

Also, I should not need to fill all the survey forms all over again if I wanna give it another try, I guess?

You shouldn't need to if you already have. BUT if you find any changes in your weight and diet, for example, we do recommend filling out the assessment again for now. Near the end of the year, we are creating more a user dashboard, so that users can just update this type of information rather than completely filling out the same form again.

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