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I guess that the “video-meme” demographics is quite different than yours. Which type of SaaS is it?

Just wondering, how do the support people feel about being represented by better looking avatars?

"Your real face is too ugly, sorry."

It's easy. Don't tell them "Your real face is too ugly, sorry."

If that's what they interpret, sucks for them.

Fake names and fake avatars. They feel safe that no one is going to find them offline.

Same way I felt when I was younger and would serve drinks at events, but then was moved to just pouring the drinks because "we now hire actual models for serving".

I'm a guy, by the way.

Is a difference in that

- your product is enterprise enough to only attract people who are considering speding larger amount of money (and thus are usually more 'adult') - your users are logged in (and assume you know their identity as they have paid throu their CC)

?