This seems to be a really strange calibration for "doesn't work". If you replace "reinforcement learning" with other well known technologies, and ask "of the instances where someone asks if X is a good solution, what percentage of the time is it actually a good solution?" I feel like 30% would be on the high end of the scale.
The rest of the article seems has a lot of interesting discussion about RL's limitations, but it seems weird to make the article's thesis that RL doesn't work, rather than just "RL still has a lot of limitations".