Most companies attempt to tackle this problem in house, but without proper expertise, there is massive waste in hiring and poor execution. As a consultant, I’ve seen teams waste _years_ fumbling in this cycle, only for me to ship a product that immediately increases revenue in a fraction of the time. It generally only takes a few basic UI improvements and timing strategic automatic email tiggers.
Find a consultant that will make more from what you already have, and move on to your business problems. You don’t need to pivot into an internet company to be successful.