ASK HN: Review My Startup: PopFeedback - learn about your customers | Hacker News Reader

ASK HN: Review My Startup: PopFeedback - learn about your customers

popfeedback.com

11 pointsrksprst24 comments

Having a UserVoice widget on your site suggests that you don't have confidence in your own product. I recognize they have slightly different purposes, but the general thrust of both is "give us feedback" ... so having their widget feels like it's undermining your offering.

Hmm interesting perspective. We were using it for feature voting, but you might be right. It might have that perception.

I also smirked a little when I saw that.

Not sure if it's a big deal or not.

Definitely cool.

If when creating your own multiple choice questions, if you select the "show text box upon selection" checkbox, I think you should be able to define text for a label that appears next to the textbox (that would contain something like "Please explain", or "Tell us more").

Good stuff. Thanks.

Excellent point! Thanks for the suggestion, we should have that.

Looks fantastic, immediately I want to use it on my sites.

I have looked for a live demo on your site but can't see one.

Don't just go for the hip startup crowd. Create a landing page specifically for Travel agents, with questions and examples relevant to that industry. Do they same for real estate agents.

You're right, good idea. We should totally put a live sample - but meanwhile, you can signup for the free plan and preview a survey you create.

I submitted a response option that was something like

    blah blah blah "blah blah"

and it showed up on the panel as

    blah blah blah */[]*/blah blah"

also, i can't work out how to preview it on my own site without trying it on a different browser

oh and i can't edit questions (so i can't edit out the /[]/ from the question/response option)

apart from that, very nice!

Thanks for the feedback! Will fix that bug tonight and add the ability to edit questions.

I like it. I've used wufoo for surveys before and have had mixed results. I think being able to embed specific questions on the site is a great idea.

The site looks good. Pricing feels ok to me. I think the biggest competition (around here anyway) is people rolling their own. I still see a lot of use for this. The market is big enough you should do well.

This seems like a rip-off of KISSInsights.com's product. Even the gray colors of the pop up box matches. How is it different?

The pricing hopefully.

I mentioned that in my reply to skotzko below: http://news.ycombinator.com/item?id=1637374

But pricing is one. All the KISS stuff is always expensive (actually the reason we made this, we couldn't afford to pay $30/month for this).

Ok, I agree. Thanks!

Here is a coupon code for 5 free surveys (w/ 50 responses to each survey): hackernews

You can sign up via this link to enter the coupon: https://www.popfeedback.com/signup/free

Here's a bit more info about why we launched PopFeedback: http://upsidedownlabs.com/pop-feedback/149/announcing-pop-fe...

I think this is nice, especially w/ customizable questions. But let me play devil's advocate and ask: what is PopFeedback going to do for me that KISSmetrics or another couldn't?

Well, we actually made it because we wanted to use KissInsights on our other startup SocialBlaze, but it was too expensive (we're bootstrapped). So we made our own for ourselves and decided to open it up and charge a price we would have paid instead of making it.

Honestly, right now it's just price (and even free surveys are customizable) and the fact that you can setup a follow up action such as asking for an email, asking to follow you on twitter, or like you on facebook. So if the user is already engaged enough to answer the question, he/she is more likely to give you their email or follow you on twitter/facebook. But we have a few other ideas on what to add to make this even more useful and differentiate ourselves better.

Your pricing will definitely allow me the bootstrapped startup to use your product. Thank you for that.

I also thought of rolling my own. Thanks for saving me time :)

Why are you using UserVoice instead of your own product?

We're using UserVoice to vote up feature requests. But are using our own product on our other startup SocialBlaze.

Suggestion: before adding other features, add the features you really need. Chances are, others need it too.

Your homepage really needs a <title> for SEO, bookmarking, and branding purposes.

Can't believe we missed that. Will update tonight. Thanks!

Reply on news.ycombinator.com