It's interesting that UberEats reached 4B gross revenue run-rate, which according to the article means food delivery is 10% of their business. Seems like that's pretty significant given how recent UberEats is and how many competitors they have in the space. Why is UberEats better than Grubhub, for example?
Like someone else in here pointed out - they 2x'd revenue and 1.5x'd costs - which is actually great to see. If they keep that kind of trend going with revenue growth, they'll have an incredible business on their hands.
Of course, there are hurdles along the way, but if they did that in 2017 with all that turmoil, then I think they'll do fine under Dara's leadership which seems promising so far.
I haven't used GrubHub myself, but my experience with DoorDash has been considerably rockier than with UberEats. They get the order wrong often or fail to show up and you can't always order from the restaurant for immediate delivery.
100% yes to all of these and I've ordered uber eats just shy of 100 times now. The customer support has been especially surprising as a few of orders have mixed with other people's a few times (so i got a completely different order) and I got too keep the food and got my money back.
Granted, when they first started where I live, ALL delivery fees were waived so I could order a 5 dollar meal with no delivery fee, then they changed it to $30+ orders were free delivery, and now all orders have fees based on distance + surcharge so I don't order as much as I used too.
I still use uber eats every once in a while as it is generally cheaper than other delivery services since tips are not expected and the cheapest delivery fees are currently 2.50$
By comparison, Postmates has had issues with delivery every time I've tried it. Usually, it comes down to a lack of drivers in my area, which isn't ever the case with Uber.