IMHO that doesn't even start to scratch the main problem that they gloss over or sometimes even appear to purposely ignore. The main problem with tunneling in urban areas is subsidence, and all the financial compensations that must be paid to those who see their property start to show structural problems due to the resulting differential settlement. I never saw this issue being addressed by either Musk's fanboys or any representative.
Tunneling takes time not because of the amount of dirt that needs to be taken out but because even highly controlled tunneling operations can expect differential surface settlements in the order of inches. Musk didn't suddenly and single-handedly invented the concept of tunneling. People have been tunneling for quite a few decades and these problems are still hard to handle. Yet, somehow this issue is never addressed in these marketing blurbs.