Thanks. Experiences like yours are why I'm always wary of the pushes to make access to services exclusively online. They're usually an attempt to cut budgets by throwing the people who need it more under the bus.
I love the internet. It makes my life vastly more workable. But it makes me crazy that there is so little effort to keep the bar for entry low in terms of money and technical savvy.
Why does my cheap phone need so many apps that I don't use, that cannot be disabled and that promptly update again after I delete all the data off of them, forcing me to delete the same data repeatedly? Is this really necessary? Come on.
Thank you.