Astounded that this doesn’t say ‘immediately call the legal team, and do not say anything’. Does Twilio’s employee handbook also include ‘a developer’s guide to Defusing bombs’ and ‘a developer’s guide to performing open heart surgery’?
The article body just talks about how they respond to an NSL, clearly all steps taken under direct and careful legal advice.
So the title might have been "What our Lawyers do When we Receive an NSL".