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Comment by flyeng4 | Hacker News Reader

Exact same thing has happened to me. Really disappointing. I have been trying to get access to my Bitcoin since December 17th. Needless to say it’s been painful to watch the drawdown without getting any support from coinbase. I understand they are busy but this is absurd. My ticket # is 3413109.

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Did you try calling them as well? If not I can tell you it is useless. I tried once. Waited 45 minutes and then the lady was we can't do anything but will escalate. 5 minutes later get email saying "Hi we have escalated". Nothing down for two weeks after that. Called again and same process rinse and repeat.

It would seems a pretty simple ticket request to resolve. Will be moving to Gemini moving forward.

Yes, I call every other week or so. Sometimes I wait an hour and sometimes only 5 minutes. I've been promised anything from a resolution in 2 weeks to within the next 24 hrs and nothing happens. I've been told to reply to the support email if I don't get a resolution but when I do there is no response. I will also be moving.

haha check out the latest email from "support" i got: Hi there XXX,

Unfortunately I cannot provide an update for you at this time. We have to await to hear back from the specialist.

Thanks for your patience."

Yeah thanks for my patience as it has been a month and I have seen a drop from $15K when I was going to sell it to now.

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