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Comment by timcederman | Hacker News Reader

I had an extremely disappointing experience with Backblaze's support team (documented here - http://www.cederman.com/2016/12/tracking-down-rogue-bandwidt...), and in the process of researching the issues I was having, discovered a rabbit hole of reports of folks having issues restoring their data.

Backblaze have not acknowledged my issues at all, even though I have tried to engage with the team numerous times.

I switched to CrashPlan, and have had to do two full restores since doing so, both of which went flawlessly and quickly. The Java client is a bit cumbersome, but it's reliable, and I am much happier with the performance and support I've received from them.

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Just another data point on CrashPlan...

I've used them for a long while and previously had good experiences.

I was recently adding a new backup to CrashPlan and was a bit miffed that my backup is capping out at around 3 Mbps (and down to about 500 kbps at times). Opened a support ticket, went through a whole bunch of things, and they basically came back saying 1 - 5 Mbps is the expected range.

In 2018, I really don't think that's acceptable when you're trying to backup a couple terabytes of data. I have not had this issue with other backup services I use.

I loathed Crashplan’s client. On a cheapish Windows laptop it would absolutely clobber the day-to-day performance of the machine. The machine was 2-3x faster when I finally uninstalled Crashplan. It seemed to be polling small files continuously.

Crashplan is killing off their home service, though. I've switched to Arq + Backblaze's B2, we'll see how that goes.

I gave Arq a go but usability wise it has some catching up to do. It's hard to find an arbitrary file that's been deleted to restore unless you know exactly where it lived on disk. The search didn't work too well for me.

Yev from Backblaze here -> After the CrashPlan announcement, we've seen a large uptick in that exact combination! Seems to be working really well for folks!

Yev from Backblaze here -> Hello Tim! I'm very sorry to hear you had a bad experience with support. If you still have it and are able to respond w/ a ticket number I'd love to take a look and get it to folks who can use it for training.

Not suggesting you switch back off of CrashPlan (we like those folks and they do good work) but we've changed quite a bit since your last interaction with us and the issue you were experiencing sounds like it may have been one of the burrs we've able to knock off. Again, I'm sorry you had a poor experience with us, but glad you're using an online solution that's working well for you!

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