Without the heated tone ("entitlement in tech conversations") there's often no response to a valid complaint.

We only get clear explanations from a company's engineers after a discussion is raised.

> In this case, clearly there are material differences in video chat performance across browsers, or else why would Slack force Chrome support?

I look forward to a post on https://slack.engineering detailing the challenges. I'm not demanding a response, it's just a wish.

My decision to use a product takes certain principles into account; Slack is the kind of product that is often chosen for you by your company/open source project/community. A bit of "entitlement" — not meant as scare quotes, I just don't share the viewpoint – makes sense here, because sometimes you can't just choose not to use it.