I wonder why there still isn't a company making highest quality products like Apple once did, while not being a total dick about customer support?

The machine seemed to work fine, despite its age. Why this smugness "Why don't you upgrade to/buy a newer inferior more expensive product which doesn't suit your needs at all?"?

Is a product obsolete as soon there is a newer product? Where is the line between products which provide infrastructure services and interchangeable consumer products?