Allstate uses social media to check claims
tearsheet.co
tearsheet.co
Keyword being public. I've never understood why people get so upset about this sort of thing. You are responsible for anything you choose to post publicly.
My feelings would be different if it involved fake accounts friending users and seeing items meant only for their "friends."
[0] This article is basically an ad for Carpe Data. May as well link to their site: https://carpe.io/
Now I have to prove the claim, can't get insurance cause I'm on a blacklist and hell knows what else due to an inaccurate photo scraped by a company without official access.
You don't see a problem with that?
This opacity is just another form of information asymmetry, benefiting the large asset holders and negatively impacting the individuals.
Yes; to you. The insurance company just has to figure out if it's cheaper to see you in court, or to pay for your medical claim.
Insurance is a good that adds to the overall wellbeing of society IF it can be properly priced - meaning both fraud as well as incorrect denials of claims damage the insurance companies to properly price coverage and provide protection for everyone.
Why would we dislike more complete information? Economic systems always work better with fully informed players.
- "Remove All Metadata"
- "Remove Location Information"
- "Remove Person Information"
_All_ of these are removed by default and you explicitly have to enable them.
I also doubt Facebook throws away photo metadata when an image is uploaded.
The image that gets returned in your browser may have none but the original, with all its camera-identifying, time-stamped GPS located gold mine will be intact.
Yeah, I imagine the putatively photographer sites like Flickr preserve it. My assumption is that Facebook saves it, removes it, then allows the image to display. ISTR years ago some controversy about EXIF stalking on FB, but it may have been another service.
A very easy example of this is wikileaks and the elections in 2016. It appears that wikileaks received information about both the democrat and republican parties; however, they chose to only share the information they recieved about the democrats.
By your assertion, we should not be concerned about this; after all, the information that was leaked was true, and therefore added to our overall body of known information, we should have been in a better place to make an informed decision, right? More information is better!
However, this isn't the case; because the information was selectively released, we only got the information that benefited one side, meaning that our overall understanding of the state of things actually DECREASED as more information was released.
This is the same thing happening here; you know Allstate isn't going to be looking for social media information that HELPS your claim. They aren't going to say, "Well, we were going to deny your claim, but we found from your social media feed that you were clearly really hurt. We have decided to pay out instead!"
Basically, if the extra information you receive is being selectively given by someone who has an agenda, you can be mislead even if all the information is true.
you know Allstate isn't going to be looking for social media information that HELPS your claim.
But from the article:
As for use cases for social media during the insurance claims process, Carpe Data cited two examples. The first one was where a customer was paralyzed. A social media search helped confirm the information more quickly through pictures of the customer in a wheelchair, which ultimately led to the claim being settled and paid out faster.
It's presumably in Allstate's interest to identify fraud, but also to process claims as efficiently as possible, no?
This seems highly dubious. Are they really using information like this to decide to pay a claim? It's pretty easy to put someone into a wheelchair and take a video of it.
The flip side of that is that it's pretty challenging to take video of a paralyzed person playing basketball. It seems clear that the use of this is going to be biased in one direction.
That being said, I would still be skeptical of the claim that they will always use this information in a balanced manner.
Perfect information is impossible. The problem people have with this is that social media information may not enough have enough context to provide anything more than noise or a misleading picture.
Except in the current commercial environment, most information is shrouded by the industry and the regulatory processes systematically corrupted. Allstate in particular weaponizes [1] its claims process to low-ball claims, slow legal proceedings and starve-out claimants until they settle. We should be dubious social media information will be used fairly.
[1] https://www.huffingtonpost.com/2011/12/13/insurance-claim-de...
Allstate is the only player better informed. The % of Allstate customers that know their social media is being scraped to detect fraud has got to be incredibly small.
If anything, this is asymmetric, which rarely turns out well for the player with less information.
is it really any different than a private investigator (or even a company one) snooping around your residential area and talking to you and your family ... perhaps even seeing the photo in question on your parent's mantle?
Either get serious about your privacy on public networks tied to your identity (see facebook privacy checker: https://www.facebook.com/help/443357099140264/ ), only use 100% anonymous public networks (see reddit: https://www.reddit.com/ ) or stick to a 100% private social network, like I've done (see select: https://mailchi.mp/231daaf5ccef/select-03 ).
Example from mine: https://imgur.com/3EcvT5E
nitpick: reddit is pesudoanonymous, anonymous would be something like 4chan.
General rule is going to be the longer you use an identity the more likely you are to taint it with information having direct or indirect deanonymization potential.
For a crude analogy, let's say you're having a yard sale in your front yard. Everything for sale is on public display. How would you feel if a company rep from xyz corp decided they could make a better profile of you by judging all of the contents of your yard sale? It's publicly available data, but is it appropriate?
I'm not seeing how this is more invasive. I mean, people are making certain content public. Having a PI parked up the block in a car with tinted windows seems much more invasive and that is business as usual and legal for the insurance industry.
Also, I assume you can't PI every case. So social media may help as a pre-selection step for PI-work.
They are expensive to pay out and often real chronic back pain is not easily differentiated from fake chronic back pain by a physical. The diagnosis is made based on patient reported pain.
The easiest way to confirm the diagnosis is observe if the claimant is behaving in a manner consistent with debilitating back pain.
I worked a worker’s compensation claim once, where a contractor claimed that due to a back injury he had basically become immobilized, sure enough he had Facebook posts that included zip lining - and was able to subpoena the waiver he signed declaring he had no injuries - and other posts like “drinking getting fucked up and dancing all night at the club” with pictures. So yeah basically people are doing the job for the insurance companies and lawyers that they used to have to hire and pay PIs to do.
It's not more invasive, but it's much cheaper. Allstate used to have to pay a rent-a-cop to park outside someone's house for every dubious claim. Now they can surveil millions of people almost for free. That's a huge difference.
Needless to say I don't have a facebook account or post anything using my full name anywhere public.
The scary part will be when the insurance companies buys a direct feed into private posts from facebook or google sometime in the future.
"AllState wants to be friends on Facebook (accept/reject)"
It strikes me as creepy, but I might think differently about them if I needed a discount.
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