Social media shaming as a service seems like it could be a big and profitable business to be very honest.

> Social media shaming, unfortunately, seems to be the fast lane to escalated customer support.

More and more it’s the only lane.

> Good to know for other Coinbase customers.

Public shaming on a tech forum or social media should never be a viable channel for consumer support. It’s a symptom of the breakdown of all other channels.

I support it in this extreme case. But as someone who does tons of all-hands support at companies with _really_ good support, please start with normal channels. Starting out publicly paints you as really aggressive and hard to work with. To diagnose anything complex, and for your own privacy, you'll need to move to email anyway. You'll get good support either way because we're professionals, but there's no need to start any interaction with a middle finger.

The best way to do it is to come across as totally unhinged. They know you can’t be reasoned with or ignored so they actually have to solve your problem.

I’ve done this a handful of times when I’ve gotten the runaround after being polite and following the rules.

you don't even have to shame Microsoft Azure. Tweeting @azure is legitimately more useful than a Premier Support agreement.