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Interesting blog post, but AgileBits should have communicated planned downtime to their customers via email, which they did not. I’ve been a 1Password user for years and recently switched to their hosted offering. I know a massive infrastructure migration is rare, but that’s all the more reason to be transparent ahead of time.

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What impact did this changeover actually have on you?

I am sorry if the downtime affected you in any way.

Sending several million emails could be a challenge considering that most of our customers depend on 1Password apps and usually not affected by the downtime.

We do have a status page and Twitter feed where we make announcements:

https://status.1password.com

https://twitter.com/1passwordstatus

Have you considered building a notification system into the app?

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