The overall argument against it is that all the information is already reflected in the ticketing system and if anything had to be resolved you can do it 1:1 rather than wasting everyone’s time.
I was thinking more about the case of "here's how we are doing it" and someone you wouldn't have thought to ask saying "oh, we tried to do that at [x] last year and it didn't work because [a], [b], [c]".
Maybe twice a year you can have a big 'all-hands' all day work shop where you go through and discuss major long term issues.