We're really passionate about some of the topics that have come up in this thread. Our ScoopCare team (real people!) is available throughout the day to help make sure Scoop commuters are having the best possible commute experience. Support availability is critical.
When it comes to safety, Scoop has performed Motor Vehicle history reports on every Driver in the community since day 1 - no one ever drives in a Scoop carpool without a great driving record. We're the only carpool company to ever do that, which is something we're pretty proud to say.
And most importantly, Scoop is for everyone. You don't have to work at a big company or a white collar job -- that's why it's been so important to us to partner with local governments, transit organizations like BART here in the Bay Area, and business parks with 100s of employers -- in addition to major employers.
The more than 2 million trips taken to-date with Scoop have included commuters from all walks of life who are looking for a meaningful commute. The only thing you have to believe is that there is a better way to spend your time on the road.
If you're interested in learning more about Scoop, check out this article https://www.forbes.com/sites/miguelhelft/2017/11/08/with-36-..., browse our open jobs at jobs.lever.co/takescoop, or send us a note at feedback@takescoop.com.
I'll also be watching this thread for a bit so feel free to reply here!
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Full disclosure: I started Scoop with my brother, Rob --- and as an avid HN reader, I wanted to comment directly to the HN community. We're really excited to be solving a problem that impacts both SV and the world and would love for you to join us.