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Comment by watty | Hacker News Reader

Your email and support productivity was increased 10x, really?

Definitely. Replying to emails as a team, handing off customers, reviewing contracts, all sorts of team discussions - it was happening all over the place before, and giving us a central place to go where conversations about an email thread can take place right underneath the thread was fantastic. You go from getting a reply from your boss about an email to actually sending that info to the customer in a matter of seconds.

So you cut your staff by 90%? Or did you devote their time to other activities?

Neither – we grew our customers by 10x and didn’t hire any more support people.

Approximately what was your original rate of customer acquisition and how large are the customers?

Don’t think I’m supposed to share that, sorry.

Thank you for the reply. That's helpful.

What does the customer see when you reply from Front? e.g. your individual email (youremail@company.com) or a team email (sales@company.com)

Sorry for the basic question -- I couldn't tell from the demo video and the free trial takes some setup. Trying to figure out if this fits existing workflows or would need new workflows to be built around it. Thanks for your help!

Both is possible. You set up separate mailboxes (either team-wide or private) for specific email addresses, and by default you reply from the address they wrote to.

you can decide. both work

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