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So, you're providing fraud protection to merchants the same way Amex/Discover/Master Card/Visa does to consumers?

That's correct. Today, merchants are on the line for any fraud that they incur. When you call your bank to report fraudulent activity, the merchant is out the goods + has to pay fees/fines + has to return the money + deals with paperwork overhead. Bolt completely eliminates all of that. We're taking a stand to end fraud and take on all the liability for our clients.

If I buy a product from a website using Bolt, and for whatever legitimate reason I do a chargeback, let's say the product never arrived and the company refused to acknowledge this, will the anti fraud ban me from buying from any of your clients ever again?

I once had a tracked package marked as delivered, despite the entire neighborhood being cordoned off by police with nobody but residents being allowed in. Despite proof of this, the merchant refused to accept the package was not and could never have been delivered.

Nope, you'll only be black-marked if you actually committed fraud. Any time there is a customer dispute, we're able to act as a middle ground often times. If a merchant is a bad-actor, we'll give them some time to fix their customer service. Or, we'd have to part ways with them.

Thanks for the reply.

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