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Comment by DisposableMike | Hacker News Reader

Is Hetzner not known to generally be a "bad" host? I have suffered so much abuse at the hands of their clients (DOS attacks, aggressive spidering/SQL Injection probing) that I've blocked their entire IP space on the majority of my client networks. I've never received a single response from their abuse report email/tool.

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I guess the reason might be that their machines are cheap and thus they probably have many semi-professional / personal customers who leave their systems insecured.

Nevertheless, I have made very good experience with their hardware, network and customer support - so they are also suitable for professional customers.

I'm a (happy) Hetzner customer. A few years ago I ran some services with easily guessable/forceable passwords and my host turned into a node of a cracking botnet for a day or two.

Hetzner got nasty mails from a couple of "victim" sites, forwarded them to me, helped me clean house and everything was fixed and airtight within hours.

I think it's to be expected that a few self-managed root hosts will be poorly managed (like mine was) or abused. But as far as I can tell, Hetzner does a credible job of taking care of problems.

We're blaming hosts for the actions of customers now?

Well one experience doesn't necessarily mean anything (on either side) but I'm absolutely surprised that that was your experience since everything we found was nothing but an amazing product that was not proportional to the price we paid in the good sense.

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