The claim that "we get our money from our customers" is, on its face, wrong. Of course we're paid by the company, not the customer. The simple truth this article misses is that your wage is simply the price of your labor, and it is the firm that is paying it. The "value you add for customers" (however that might be measured) really doesn't come into the picture. The job market is competitive, and the amount your company pays you is primarily determined by how much they would have to pay someone else to do the same job.